The General Data Protection Regulation (GDPR) that came into effect on May 25, 2018 harmonizes European law regarding personal data, giving rise to new obligations for companies in terms of collecting, using and storing this data. 

The Pierre Fabre Group attaches great importance to the protection of the personal data that it collects, and has implemented the necessary measures to ensure that your data is handled in accordance with the standards required by the GDPR.

Please take a moment to read our Privacy Policy and Cookie Policy below. 

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We thank you for your trust and hope to stay in contact with you.


Thank you for visiting our Website. Ensuring data protection and data security for our customers and users is a top priority for the Pierre Fabre Group.
This Privacy Policy explains what information is collected when you use Our Website and how it is processed. 

You can directly view the information you are looking for below.

Who we are ?

This Website ( is operated by Pierre Fabre S.A. (hereinafter "Pierre Fabre" or "We"), which is the data controller of the personal data that may be collected from you on the Website for the purposes described below.
Please read this Privacy Policy carefully to find out the conditions for processing your personal data when you use our Website. Please note that it may be updated at any time by Pierre Fabre. The date of the most recent update will be shown on this page. We therefore encourage you to consult it regularly.

Information we collect about you :

Depending on which services provided by our Website you use, your choices and your device settings (in particular, those concerning cookies and other trackers), your Personal Data collected and processed by Pierre Fabre includes, without being limited to, the following:

  • Your last name, first name, address, e-mail address, telephone number, preferences and interests, and all contact information required to answer any requests or resolve any complaints you have made on our website.
  • The domain name; IP address; the date, time and duration of your visit; the browser type, operating system and pages visited.
  • We do not use this automatically collected data to try to identify you, nor do we correlate it with the Personal Data described above that you provide to us.
  • We may also obtain your Personal Data from third parties, such as Google Analytics & Google Tag Manager.

Purposes of your Personal Information processing

You will find below an overview of the purposes for which we process your Personal Data and the reasons why such processing is necessary for us.

Purposes of processing

Legal basis requiring the processing of your Personal Data

To allow you to create a personal account

In accordance with the legitimate interests of Pierre Fabre

To reply to your questions sent by e-mail (

To understand your preferences by analyzing your behavior on our Website and to suggest products, content or services that are better suited to your interests 

Your express consent

To send you information about our products and services, news and events (newsletters, invitations and other publications)

To notify the relevant authorities of any problem relating to the use of our products

Legal obligation



Compliance with legal requirements 

The Personal Data that is essential for us to fulfill the purposes mentioned above is indicated with an asterisk on the different Website pages where it is collected. Should you choose not to fill in these mandatory fields, we may be unable to process your requests and/or provide you with the products and services requested. Other Personal Data is purely optional and enables us to know you better and improve our communication and services accordingly. Additional information on the purposes and legal basis of specific processing activities is presented below.

Personal Information Disclosure and Transfer

As part of the global Pierre Fabre Group, we may from time to time share your Personal Data within the Group for the aforementioned purposes.
We may also mandate third-party service providers (who will act in accordance with our instructions) to help us provide you with information or services, to direct and manage our activities, or to manage and improve our Website. In such a case, these third parties may need to access your Personal Data.
If your Personal Data is transferred outside the EEA (European Economic Area) to other Pierre Fabre Group companies or to service providers, we will take the necessary steps to ensure that your Personal Data receives the same level of protection as if it had remained within the EEA, including by entering into data transfer agreements, on the basis of Standard Contractual Clauses approved by the European Commission as updated or revised. 
We may also share your Personal Data with third parties in the context of any actual or potential sale of Pierre Fabre, or of any asset belonging to us or to affiliated companies, in which case the Personal Data we hold concerning our users may be that of the sold assets.
We will also reply to requests for information, if the law obliges us to do so, or if such disclosure is necessary to protect Our rights and/or bring us into compliance with legal proceedings, a court decision, a request from a regulator or any other legal proceedings brought against us.

Marketing (SMS & emails)

Where the law authorizes us to do so, and subject to your consent, if required, we may communicate with you by electronic means to present our products and services.

If you wish to opt out of receiving communications, please use the "Unsubscribe" link provided in our e-mails or contact us directly at and we will stop sending them to you. 

Retention of your Personal Information

We only keep your Personal Data for as long as strictly necessary to manage our relationship with you when you open an account.

However, we will retain your Personal Data for marketing purposes for three years, starting from the date of our last interaction, if you are not a customer, and for as long as we keep in touch with you through our promotional activities, if you are a customer, unless you object to this when you receive one of our marketing messages.

IP addresses collected for security purposes will be stored for no longer than 10 days.
Finally, the connection logs that are collected will be stored, provided that you consent, using cookies and other trackers available on our Website, for a period not exceeding thirteen (13) months, in accordance with the laws and applicable regulations. For more details, please see the “Cookies” section below.

Once your Personal Data is no longer required for the purposes or archives responding to our legal obligations or statute of limitations, we will ensure that it is either completely destroyed or rendered anonymous.

External Links

The Website may contain links to third-party sites. Since Pierre Fabre has no control over these websites, it is not responsible for their data protection practices. We therefore recommend that you check the data protection policies of these third party websites. This policy applies solely to Personal Data collected by our Websites or in the course of our business activities.

Your rights

In accordance with the applicable legislation, you have the following rights with regard to your Personal Data:

  • To obtain a copy of your Personal Data as well as information on Personal Data processing methods and their legal basis;
  • To correct inaccurate Personal Data (including the right to provide any missing Personal Data);
  • To delete your Personal Data when this data is no longer necessary to fulfill the purpose for which it was collected or processed;
  • To limit processing of your Personal Data when:
    • The accuracy of the Personal Data is called into question;
    • Its processing is unlawful but you object to your Personal Data being deleted;
    •  We no longer need your Personal Data but it is still required to establish, exercise or defend a legal claim;
  • To request the portability of your Personal Data in a machine-readable format for a third party (or for yourself) if our processing is based on your consent or on the performance of an agreement entered into with you;
  • To object at any time to being contacted by telephone for direct marketing purposes by registering free of charge on the Website:;  
  • To withdraw your consent for processing of your Personal Data (if such processing is based on your consent) without infringing the lawfulness of any consent-based processing conducted prior to said withdrawal of consent;
  • To obtain or view a copy of the appropriate measures taken to transfer your Personal Data to a third country or to an international organization.
  • To give general or specific instructions on the terms of processing and use of your Personal Data following your death;

In addition to the aforementioned rights, you have the right to object to the processing of your Personal Data that is justified by the legitimate interest of Pierre Fabre, including profiling (contrary to justification through your consent, or to implement a contract entered into with you). 

You also have the right to lodge a complaint with your local data protection authority, e.g. in France: CNIL 3 Place de Fontenoy, 75007 Paris. 

To exercise these rights, please contact one of the following email addresses depending on your country of residence :


E-mail address


Middle East












Czech Republic

United Kingdom




Please note that we may ask you for proof of identity, and we reserve the right to charge a fee, as permitted by law, for example if your request is clearly unfounded or excessive. We will endeavor to respond to your request within the applicable timeframes. 



A cookie is a small file that can be placed on your device's hard disk or on a website's server. We use cookies to obtain certain information collected automatically, as described above. You are under no obligation to accept a cookie and you can choose which cookies to accept by changing your browser settings so it does not accept cookies. For more information about cookies, including how to set your browser to refuse them or to better control the installation of cookies on your device, please see here.

Types of Cookies We use

On our Website, we use several types of cookies for different purposes. These are known as strictly necessary cookies, performance cookies, marketing cookies and functional cookies. Certain cookies may be provided by a third party to offer additional functionalities on our Website and these are indicated below.

  • Strictly necessary cookies: These are essential for performing an action that you request, e.g. logging into your account. If you refuse cookies by changing your browser settings, we cannot guarantee the full functioning of our Website during your visit;
  • Performance cookies: These are used to improve our Website, e.g. for analytics that let us see how our Website is being used and where to make improvements. These cookies are used to collect information on the way in which visitors use our Website. This information is collected anonymously and includes visitor numbers, where they come from and the pages they view.
  • Marketing cookies: These are used to distribute advertisements specific to a certain machine or other identified device (not to a person designated by name or identifiable by another means) that are adapted to the interests associated with the activity of the Website linked to that machine or device (e.g. clicks on banner ads, subpages visited and keyword searches performed). These cookies are also used to limit the number of times a user sees a particular advertisement and to measure the effectiveness of an advertising campaign. They may also log the fact that the Website has been accessed from a device and pass this information along to marketing companies. Marketing cookies on our Website are managed by parties with our permission. Marketing cookies identify the advertising source from which a user has been redirected to our Website so that we can know whether it is worth us investing in that particular advertising source.
  • Functional cookies: These enhance the performance and functionality of our Website, often following a specific action by the user. For instance, we can personalize the content that is presented to you, or remember your preferences.
  • Third-Party Social Plug-in Sharing Cookies linked to Social Plug-ins: Embedding Social Plug-ins allows their providers to store cookies. These cookies allow our users to share information with the respective social network, but also allow its network operator to identify the user and store information about their use of the Website in their profile.

You may find below the list of cookies we use on our Website :

Google Tag Manager

This service can drop 22 cookies.

Read more :

Official website :


This service can drop 4 cookies.

Read more :

Official website :


  • Purpose : Functional cookie that displays a banner to the user enabling them to accept or refuse Google Tag Manager and YouTube cookies. 
  • Type of cookie : Permanent
  • Storage period : 12 months

Cookie de session drupal

  • Purpose : Functional cookie that allows access to the site by logging in with an account.
  • Type of cookie : Session
  • Storage period : 16 days

Managing and Deleting Cookies

To allow you to control the usage of cookies on our Website, we have set up a tool that is presented to you when you access it, inviting you to configure the different cookies that you consent to have installed. Please see the “Cookie Control” link for more information.
If you refuse cookies, we will not install any more of them on your device, except for the "Functional" cookies mentioned above (including, unavoidably, a cookie to remember that you do not want any cookies installed when you visit the Website).

Please note, however, that if you choose to delete or refuse certain cookies, this will affect certain features or services on our Website.

Privacy Policy Updates

We may amend this Privacy Policy at any time to reflect changes made to the law and/or our personal data protection practices.


Last modified: [22/06/2018]